Thomson Reuters Off Campus 2023 | Thomson Reuters Eligibility Criteria, Responsibilities, Description, Online Application etc.: Thomson Reuters has published the latest job openings 2023 hiring freshers and experienced candidates for Associate Customer Success Executive position for Hyderabad location. Eligible and Interested candidates – Potentially new graduate (Bachelor’s degree equivalent) who is eager to learn with interest / background in accounting, law, or technology and 0 – 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation can apply online using the direct link given below. Go through all the details like- Eligibility/ Experience/ Responsibilities/ Professional skills etc. before making an online application for Thomson Reuters Off Campus 2023 for Associate Customer Success Executive freshers and exp. candidates for Hyderabad location.
Thomson Reuters Off Campus 2023: Hiring for Associate Customer Success Executive Position- Hyderabad, Details:
Job Profile: Associate Customer Success Executive
Degree Required: Potentially new graduate (Bachelor’s degree equivalent) who is eager to learn with interest / background in accounting, law, or technology.
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Job location: Hyderabad
Experience: 0 – 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation.
Responsibilities for Thomson Reuters Off Campus 2023-
What are the primary responsibilities and accountabilities of this role?
- Closes renewals and simple upsell opportunities for assigned accounts and/ or geography
- Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)
- Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth
- Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives
- Identifies the best virtual channel for engagement with customers
- Supports in developing and executing account and / or territory growth strategies
- Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close
- Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory
- Handles all escalations from Digital chat Assists
- Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gainsight (if deployed within subsegment) for respective book of customers.
- Utilizes tools like trigger-based, auto-renewals engine, 24×7 phone support w/ 4 hour response, digital marketing campaigns, email & web support to improve productivity
- KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios
- Revenue $ and growth
- Renewal / retention rate (%)
- Customer Satisfaction / Net Promoter Score
- Qualified leads passed to sales (#)
- Product usage %
Certifications / Education for Thomson Reuters Off Campus 2023-
- Describe any licenses, certifications or educational experiences that are either required or helpful
- in performing the role. Designate when required.
- Degree-level education or Bachelor’s degree equivalent
- Potentially new graduate (Bachelor’s degree equivalent) who is eager to learn with interest / background in accounting, law, or technology
- 0 – 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation
Apply Before the link expires for Thomson Reuters Off Campus 2023.
Apply Online link- Click Here to Apply for Associate Customer Success Executive.
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