Concentrix Off Campus Drive 2023 | Concentrix Eligibility Criteria, Responsibilities, Description, Online Application etc.: Concentrix has published the latest job openings 2023 hiring freshers and experienced candidates for Representative, Operations position for Thane location. Eligible and Interested candidates having Graduate / Undergraduate in any discipline (may vary basis the job requirement) and should have Strong computer navigation skills and PC Knowledge can apply online using the direct link given below. Go through all the details like- Eligibility/ Experience/ Responsibilities/ Professional skills etc. before making an online application for Concentrix Off Campus Drive 2023 for Representative, Operations freshers and experienced candidates for Thane location.
Concentrix Off Campus Drive 2023: Hiring for Representative, Operations Position- Thane, Details:
Job Profile: Representative, Operations
Degree Required: Graduate / Undergraduate in any discipline
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Job location: Thane
Experience: Freshers and experienced candidates are eligible.
Job Description for Concentrix Off Campus Drive:
The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile for Concentrix Off Campus Drive:
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Confirm customer understanding of the solution and provide additional customer education as needed
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries from customer and resolve the same independently
Apply Before the link expires for Concentrix Off Campus Drive 2023.
Apply Online link- Click Here to Apply for Representative, Operations Position.
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