Ajanta Tech Off-Campus Recruitment 2021 | Technical Support (fresher) | BE/ B.Tech | Bangalore/ Pune & Hyderabad

Ajanta Tech Off-Campus 2021 Recruitment Drive for Technical Support (fresher): Ajanta Tech has published the latest jobs openings 2021 for fresher candidates for Technical Support position for Bangalore/ Pune & Hyderabad location. Eligible and interested candidates having BE/ B.Tech Degree in the related fields and knowledge of the related fields/ technology can apply online for Ajanta Tech Technical Support Off-campus Recruitment openings using the direct link given below. Other details like- Eligibility/ Job Responsibilities/ Job Profile/ Job location/ Experience Details/ Professional skills etc. for Ajanta Tech Technical Support jobs openings 2021 is given below. Job seekers are advised to read all the details before making an online applications for Ajanta Tech Technical Support jobs openings 2021 for fresher candidates for Bangalore/ Pune & Hyderabad location.

Job Profile & Company Details

Last Date to Apply– Apply Online for Ajanta Tech Technical Support jobs openings 2021 ASAP using the direct link given below.

Responsibilities & Skills Required

• Executes transactions as per prescribed timelines.
• Performs initial troubleshooting to identify root cause and provides resolutions to customers.
• Reviews, validates inputs from process executives and assist them to execute transactions.
• Without errors –
• Provide first level technical support, service restoration, fulfillment of service request.
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• Advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
• Follow a systematic, disciplined and analytical approach to problem solving to meet set.
• Standards and agreed procedures. Executes transactions as per prescribed timelines.
• provides remote assistance to end users (phone, email, chat, and other channels).

Eligibility & Experience Required

• Analytical and Problem Solving skills.
• Active listening and questioning, an eye for detail to determine the root cause of the issue, avoid repeat contacts and further effort to resolve issues.
• Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues.
• Problem solving skills and quick thinking to own& resolve issues independently, thoroughly & efficiently.
• Display ownership and accountability.
• Quickly build trust and confidence with customer.
• Won an resolve customer issues efficiently, effectively and empathetically.
• Mandatory Requirement –
• Excellent communication skills C1 equivalent proficiency – verbal and written.
• Learn SQL/ Java/ Python & More  ||  Follow Our LinkedIn Page
• Displays excellent customer service skills and capabilities.
• Response, diagnosis, resolution and tracking by phone, email, chat and social media of.
• Customer support queries –
• Maintain response and resolution speed as defined by SLAs.
• Keep high customer satisfaction scores and follow quality standard of 90% of cases.
• Provides customer facing bug progress summary using available tools and platforms.
• Handle escalations raised by customers and partners.
• Handle consults from the lower tier to assist in case resolution.
• Good presentation and client Interfacing skills.
• Confidently communicates current performance and improvements ideas with client.
• Technical Skills –
• Basic knowledge of cloud computing and types of cloud computing.
• Basic knowledge of Mail server settings IMAP, POP, and SMTP.
• Basic knowledge of Domain Server Concepts like DNS (Domain Name Server / Domain Naming System), DKIM and DMARC.
• Basic knowledge of SPF (Sender Policy Framework) or SPF records / TXT records, MX records.

Important Documents Required

• Updated Resume/ CV (with updated skills & Experience if any).
• Original Documents of all testimonials (10th/ 12th/ Graduation/ PG).
• Recent Photograph (passport size).
• Valid ID proof (Aadhar/ PAN or Passport).
• Technical Course Certification, if any.
• Experience letter, (Original) if any.

Steps for the Online Application

• Click on Apply Link– given below.
• You will be redirected to official website of recruiter.
• Read Eligibility Criteria & Other Details carefully.
• Click “Login TO Apply” button.
• Upload your updated Resume and fill necessary details,
• Complete the registration process.

Apply for Technical Support jobs

Candidate should read Job Profile/ Experience Required/ Eligibility/ Job Location/ Professional Skills etc. carefully before making an online application for Ajanta Tech Technical Support jobs openings 2021 for fresher candidates for Bangalore/ Pune & Hyderabad location.

Click Here to Apply Online

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