Amdocs Recruitment 2023 | Amdocs Eligibility Criteria, Responsibilities, Description, Online Application etc.: Amdocs has published the latest job openings 2023 hiring freshers and experienced candidates for Technical & Business Operations Agent position for Pune location. Eligible and Interested candidates- Recent graduates; experience is an added value and Experience with ticket-handling system, MS Office and end-user applications can apply online using the direct link given below. Go through all the details like- Eligibility/ Experience/ Responsibilities/ Professional skills etc. before making an online application for Amdocs Recruitment 2023 for Technical & Business Operations freshers and experienced candidates for Pune location.
Amdocs Recruitment 2023: Hiring for Technical & Business Operations Agent Position- Pune, Details:
Job Profile: Technical & Business Operations Agent
Degree Required: Bachelor’s Degree/ Recent Graduates.
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Job location: Pune
Experience: Freshers and experienced
What will your job look like?
- You will serve as first point of contact for incidents and service requests from end-users.
- You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved.
- You will provide simple solutions at a basic level based on script/methods and procedures.
- You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process.
- You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues.
- You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service).
- You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).
Eligibility for Amdocs Recruitment 2023:
- Recent graduates; experience is an added value.
- Experience with ticket-handling system is an advantage.
- Documentation skills, excellent verbal and written communication skills.
- Experience in using MS Office and end-user applications.
Apply Before the link expires for Amdocs Recruitment 2023.
Apply Online link- Click Here to Apply for Technical & Business Operations Agent.
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