Concentrix Recruitment 2023 | Concentrix Eligibility Criteria, Responsibilities, Description, Online Application etc.: Concentrix has published the latest job openings 2023 hiring freshers and experienced candidates for Representative, Operations position for Bhubaneswar location. Eligible and Interested candidates having Graduate / Undergraduate in any discipline (may vary basis the job requirement) and knowledge/ experience of the related fields/ technologies can apply online using the direct link given below. Go through all the details like- Eligibility/ Experience/ Responsibilities/ Professional skills etc. before making an online application for Concentrix Recruitment 2023 for Representative, Operations freshers and experienced candidates for Bhubaneswar location.
Concentrix Recruitment 2023: Hiring for Representative, Operations Position- Bhubaneswar location, Details:
Job Profile: Representative, Operations
Degree Required: Graduate / Undergraduate in any discipline (may vary basis the job requirement).
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Job location: Bhubaneswar
Experience: Freshers and experienced candidates are eligible.
Job Description for Concentrix Recruitment 2023:
The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.
Experience – Fresher or any experience
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile for Concentrix Recruitment 2023:
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Confirm customer understanding of the solution and provide additional customer education as needed
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries from customer and resolve the same independently
Apply Before the link expires for Concentrix Recruitment 2023.
Apply Online link- Click Here to Apply for Representative, Operations Position.
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